Madrid Airport Transfers FAQ

Madrid Airport Transfers FAQ

Madrid Transfers FAQ

What’s the cost of the service?

  • Click here to access to the complete price list
  • Prices includes parking tickets, taxes and tools
  • No additional costs will be charged to you upon arrival

How do I make a booking?

  • Booking can be made online only
  • Click here for a “step by step booking guide”
  • Click here to access to our automatic booking system

I don’t want to use the automatic system. How can I book?

  • We can take your booking via email or contact form
  • Click here to send us your arrival information.
  • We will process your booking manually
  • We do not accept bookings over the phone

Payment Options

  • Credit Cards are accepted. VISA, AMEX, Mastercard, Diners, Discover
  • We are PayPal verified sellers
  • Driver and guides are not allowed to collect payments
  • In order to confirm a booking, payment must be make in advance
  • We manage the safest online payment platform on the market

I made an online booking, where is my confirmation?

  • After submitting payment our system will send a confirmation email
  • If you did not get the email, check your spam/bulk folder
  • If you have additional problems finding your confirmation, please contact our team

How do I meet the driver at the airport?

Madrid Airport can be really crowded, especially during high season, follow the pick-up procedure: Collect your luggage and pass through customs. After that, you will see several drivers holding signboards at a very disorganized arrivals hall. Be patient and look for your name (this may take a couple of minutes due to the lack of order).

How do I meet my driver at Madrid Train Station?

Both Madrid Train Stations (Atocha and Chamartin) can be crowded, especially during the high season. Please, follow the pick-up procedure: Lave your train. After that, you will see several drivers holding signboards at a disorganized arrivals hall. Be patient and look for your name (this may take a couple of minutes due to the lack of order).

How long it takes to go from MAD Airport to Atocha Train Station?

The distance between Madrid-Barajas Adolfo Suárez Airport (MAD) and Atocha train station in Madrid is approximately 15 kilometers (about 9 miles) via road. Travel time can vary depending on traffic conditions, but typically it takes around 20-30 minutes by car to cover this distance. However, it’s always a good idea to account for potential traffic delays, especially during peak hours.

How long it takes to go from MAD Airport to Chamartin Train Station Station?

The distance between Madrid-Barajas Adolfo Suárez Airport (MAD) and Chamartin train station in Madrid is approximately 12 kilometers (about 7.5 miles) via road. Travel time can vary depending on traffic conditions, but typically it takes around 15-25 minutes by car to cover this distance. It’s wise to consider potential traffic delays, particularly during busy times of the day.

What will happen if there is a delay on my flight?

  • We will follow up your flight status online.
  • If there is a delay, the driver will wait.
  • If you miss your plane and you board a new flight number, contact us

What’s the pick up time when going to the Airport?

You will be able to decide pick up time from your hotel on booking from. If you are staying in Madrid central area, we suggest not less than 3 or 4 hours prior to your flight’s scheduled departing time. If your hotel is in a neighboring Madrid City, please consider a longer time window.

I’m travelling with extra luggage, how do I make a booking?

  • Published prices are based on 1 suitcase and 1 carry on per person
  • We manage a large vehicle fleet: VANS and MINIBUSES that can carry lost of luggage
  • Please contact us and we will offer you the best vehicle option

Is Madrid Transfers a reliable option?

  • You can check reviews from costumes at TripAdvisor here
  • We are verified by international credit card processors (PayPal and PayU)